Privacy Policy

we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. WHAT INFORMATION WE COLLECT

We collect personal and non-personal information to provide and improve our services.
Personal Information
When you visit our website or make a purchase, we may collect information including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through Shopify; we do not store full credit card information)
  • Order history
  • Account login details

Automatically Collected Information
When you browse our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Cookies and tracking data
  • Pages viewed and time spent on our site
  • Referral sources

Cookies
We use cookies to enhance your browsing experience, improve site performance, and assist with marketing. You may disable cookies through your browser settings, but some website features may not function properly.

2. HOW WE USE YOUR INFORMATION

We use your information for purposes including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing your account
  • Improving website functionality and user experience
  • Sending order confirmations, updates, and promotional communications
  • Fraud prevention and security
  • Complying with legal obligations
  • We will not sell your personal information to third parties.

3. HOW WE SHARE YOUR INFORMATION

We may share your personal details with trusted third parties when necessary to operate our business:

  • Third Parties May Include
  • Shopify (our e-commerce platform)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and logistics partners
  • Email marketing services
  • Analytics and advertising platforms

These partners only access the information needed to perform their functions and must process it in accordance with applicable privacy laws.
We may also share information if required by law or to protect our rights, property, or safety.

4. DATA STORAGE AND SECURITY

Your personal information is stored securely through Shopify’s data systems and protected using industry-standard security measures.
While we take all reasonable precautions, no method of transmission or electronic storage is 100% secure. You acknowledge and accept this risk when using our services.

5. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Request deletion of your information (subject to legal and operational requirements)
Opt out of marketing communications at any time
Withdraw consent where applicable
To make a request, contact us at accounts@gripp365.com.

6. RETENTION OF INFORMATION

We retain personal information only as long as necessary to:

  • Fulfil your orders
  • Provide services
  • Comply with legal requirements
  • Resolve disputes

After this period, information is securely deleted or anonymised.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. These sites are not operated or controlled by Gripp365. We are not responsible for the privacy practices or content of any external websites.
We recommend reviewing each third-party site’s privacy policy before engaging with them.

8. CHILDREN’S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal data, we will take steps to delete it promptly.

9. INTERNATIONAL DATA TRANSFERS

As we use Shopify and other international service providers, your information may be transferred and processed outside Australia. By using our services, you consent to such transfers in accordance with applicable privacy laws.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted means you accept the revised policy.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: accounts@gripp365.com
Business Name: Gripp365
Website: www.gripp365.com